Terms and conditions

MORE Card Terms and conditions

  1. MORE card membership is open to UK residents, aged 18 or over.
  2. The following lettered Terms & Conditions will apply during the period of the second English lockdown due the Covid-19 Pandemic Lockdown, from 02/12/2020. Item 4 onwards lay out the general Terms & Conditions:
    1. As of 02/12/2020 all English sites have entered the new Tier Systems.
    2. Open sites and trading times may vary. Please check www.pubswithmore.co.uk for the latest pub opening detail.
    3. Any credits that expire during this lockdown will be reinstated once redemption is allowed again.
    4. In sites open under Tier restrictions the following temporary measures are in place to ensure the safety of both customers and staff by removing interactions at the till point.
    5. Customers will not be able to scan their plastic More Card or Mobile App on the till scanners.
    6. More Points can be earned using the Order and Pay functionality of the More App in Tier 2 areas.
    7. Currently balance cannot be redeemed through the More App.
    8. Sites will not be able to issue new plastic cards.  Existing cards may be used.  New customers can download the App and register for a Loyalty account. 
  3. The MORE card cannot be used in conjunction with any other discount card.
  4. A MORE card entitles the holder to 10 points for every £1 spent on any food and drink purchased and consumed on the premises.
  5. The points you receive will be given for every whole pound spent, for example if you spend £1.99 you will earn 10 points and if you spend £2.00 you will earn 20 points.
  6. Cards can be used in participating pubs and restaurants only. For the latest full list of participating pubs please download the More App.
  7. Scheme redemption, rewards and offers can only be accessed once a MORE card is fully registered. Cards can be registered via our mobile More App which you can download on iOS and Android.
  8. In order to collect points a card or App must be presented at the time of ordering. Failure to present a card will mean points cannot be collected.
  9. Once a balance of 200 points is reached, we’ll convert this to £2 currency on your account. The currency can be redeemed via any till point in any pub participating in the MORE card scheme.
  10. Reward vouchers can be used against any food and drink purchase in full or in part. No physical cash change will be given; any remaining value will stay on the card.
  11. Once registered, any points and currency earned expire 365 days after issue. Points and currency are non-transferable and carry no cash value.
  12. Any bonus points that are added to your account may be available for a limited period only and removed if not redeemed during the promotional period.
  13. Reward vouchers can only be redeemed in pubs participating in the MORE card scheme.
  14. Card balance and points information can be obtained via the More App, or in one of our participating venues, by asking a member of staff.
  15. Cardholders may be asked to show ID when attempting to use the card. Cards may be retained if misuse or fraudulent use is suspected.
  16. Only one card can be held by a registered individual at any one time.
  17. Should you choose to receive reward emails from us you can unsubscribe from this service at any time by using the unsubscribe button. For full details of how we manage your data, please see our privacy policy.
  18. Your details and information about your transactions will be used by us to send you membership correspondence and to improve our service to you. We will never share personal data with any third party.
  19. This card remains the property of Stonegate Group.
  20. The Company reserves the right to amend or terminate any loyalty schemes, or vary the terms of participation, or withdraw, any part of the scheme or offer without compensation at any time and without prior notice.
  21. Scheme organised by Stonegate Group, 3 Monkspath Hall Road, Solihull, West Midlands B90 4SJ.
  22. For lost or stolen cards, please contact the MORE Card helpdesk email at [email protected]. Please include the card number if known, along with the email and or mobile number the card was registered under. We will then suspend your card. Go in and pick up a replacement card and contact us with the new card number, and we will transfer your balance and points to your new card.
  23. General Terms & Conditions for the Uni Crew 2020 Student Voucher Promotion: 
  24. The ‘Uni Crew 2020’ promotion is currently paused 
    1. Customers may still sign up and will receive communications and offer once we start again in January. 
    2. Customers must Sign Up with a valid UK student email address (.ac.uk domain) 
    3. Customer must be at least 18 years old to participate. 
    4. Valid proof of age may be required. 
    5. Valid proof of Student status may be required. 
    6. The Uni Crew promotion runs across both MORE venues and non-MORE venues, this means the ability to earn or redeem points will vary by venue and will be dependent on Covid-19 Operating Procedures as laid out in Items 2 & 3 of these Terms & Conditions. 
    7. Stonegate Group reserve the right to withdraw the offers at any point. 
    8. Weekly Offer emails that have been sent out prior to Sign Up date will not be sent out again. 
    9. Specific Terms & Conditions for each Weekly Offer email will be included in the email. 
    10. Management reserves the right to remove or stop this promotion at any time. 
    11. Participating venues can be found on https://bit.ly/Student-Offers 
  25. Terms & Conditions for the Welcome Email Complimentary Drink Offer:
    1. The Welcome Email Complimentary Drink voucher entitles the bearer to 25ml of Smirnoff, Gordon’s, Gordon’s Pink, Gordon’s lemon, Captain Morgan Tiki, Captain Morgan Spiced, Jack Daniels & mixer (draught mixer, Schweppes / Schweppes Sugar Free / Fever-Tree / Fever-Tree Sugar Free); or pint of Coors light or Carling; or a bottle of Desperados or Peroni; or a bottle of Brooklyn Special effects or Heineken 0,0; or a 175ml glass of house red or white wine; or a pint of Strongbow or Strongbow Dark cider; or a bottle of Old Mout cider or a glass of draught Coke/Diet Coke/Coke Zero or Lemonade.
    2. This offer is valid between the 21st September 2020 and the 4th November 2020 and can only be used once.
    3. Brands are subject to change without notice and drinks are subject to availability, based on your chosen venue’s stocking policy. When changes happen, an equivalent brand will be offered instead. The substitute brand or product may be of lower value than the original and no compensation will be offered for the price difference.
    4. You must be 18 or over to redeem this voucher.
    5. Only one voucher per guest, vouchers can’t be transferred. This voucher can’t be exchanged for cash or credit in the premises.
    6. Management reserves the right to remove or stop this promotion at any time.
    7. Participating venues can be found on https://bit.ly/Student-Offers